Services · Managed IT Support
IT that runs itself — so you don't have to.
What's included
24/7 Endpoint Monitoring
Every workstation and server monitored around the clock. We know about issues before you do.
Help Desk Support
Direct help desk. Staff keep notes on your environment. No ticket queues, no call center.
Patch Management
OS and application updates applied on schedule. No more "remind me later" on critical security patches.
Backup & Recovery
Automated backups with daily verification. When something goes wrong, we restore — not rebuild.
Hardware Lifecycle
We track the age and health of every device. You get replacement recommendations before failures happen.
Vendor Management
We deal with your ISP, your printer company, and your software vendors so you don't have to.
Your IT should work for you, not the other way around.
Many Southern Nevada offices are stuck in reactive mode — something breaks, you call someone, you wait. That cycle costs more than a managed service ever would.
We deploy monitoring agents on every endpoint, maintain your patches, verify your backups daily, and handle your help desk calls directly. No call centers. No ticket black holes. When you call CyberSmart, you get a direct help desk with notes on your environment — no call center, no starting from zero.
What’s included
Every managed IT engagement covers the essentials: endpoint monitoring and alerting, automated patch management, backup verification, help desk support during business hours, and quarterly reviews of your environment’s health. Security fundamentals like MFA and endpoint protection are standard — see our cybersecurity services for the full security stack.
We scale the engagement to your size. A five-person office and a fifty-person firm need different things — we don’t sell you a package built for someone else. For regulated practices, see how we scope engagements for law firms and accounting & CPA firms.
How we’re different
We run our own operations on an AI-powered platform we built from scratch. That same discipline — automated monitoring, data-driven decisions, preventive maintenance — is what we bring to your environment. Enterprise-grade operational rigor, without the enterprise price tag.
Regulated practices can see how we scope law firm IT and CPA firm IT. For early detection and ransomware prevention, see cybersecurity.
Common questions
- How quickly do you respond when something breaks?
- Managed clients get direct help desk access. The person who picks up already has context from your documentation and monitoring history. Most issues are acknowledged within 15 minutes during business hours, and many are detected and resolved before you even notice.
- What size organizations do you work with?
- We work with businesses from 5 to 100+ employees across southern Nevada. The engagement is scaled to your size — a five-person office and a fifty-person firm need different things.
- Can you work with our existing equipment?
- Yes. We start with an assessment of what you have, then recommend changes only where they're needed. We don't require you to replace everything on day one.
- What's the difference between managed IT and break/fix?
- Break/fix means you call someone when something goes wrong and pay by the hour. Managed IT means we monitor, maintain, and support your environment continuously for a predictable monthly fee. We catch problems early instead of waiting for them to become emergencies.
- Do you serve businesses outside Boulder City?
- Yes. We cover Las Vegas, Henderson, and Boulder City across Southern Nevada, and we come to you for onsite work. We also provide remote monitoring and support for qualifying clients outside the area.
Next step
Ready to get started?
Let's talk about your environment. No pressure, no jargon — just a straightforward conversation about what you need.